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Seminar Descriptions

Persuasion Power: The Psychology of Influence and Winning People Over!

By Dr. Moses Altsech

 

At the very mention of “influence” some people think of manipulation and sinister motives. Yet influence is something we all exercise in our daily life; we influence our friends, family, co-workers and customers, sometimes without even thinking, and using rules of thumb we've developed along the way. Influence is a powerful tool, and it can be used for making positive change in individuals and organizations!

 

Understanding persuasion and influence and being able to apply them both ethically and strategically can help improve teamwork, sales, customer service, employee satisfaction, fundraising, and a multitude of areas that are critical to organizational effectiveness!  Just as importantly, it sheds light on how others try to influence us, and makes us more conscious of their tactics.  This seminar looks at how persuasion occurs and how to present ideas in an influential, effective way to achieve a broad array of strategic goals that both companies and non-profit organizations strive for!

 

Organizational Communication: Building the Vital Bridge 

By Professor Elaine Beaubien

 

Communication provides the link through which information is shared, opinions are expressed, feedback is provided and goals are formulated. Work can not be done without communication. It is necessary to communicate in order to advise, train and inform. Members of an organization must translate corporate goals into action and results. In order for this to happen, all forms of correspondence must flow freely throughout the organizational structure.

 

There is also a correlation between the willingness of every level of the organization to communicate openly and frequently and the satisfaction expressed by members of a work team. Many organizational predicaments from misunderstandings to disasters; from small frustrations to major morale problems can be traced back to either a lack of communication or ineffective technique.

 

The process of communication will be examined. Each component will be studied and the participants will be given practical advice on how to increase their ability to effectively communicate. Messages must be clearly stated, must be brief and well planned and must answer the questions who, what, when, where and why. Improvement in communication will result in higher productivity and increased satisfaction. Communication does not take place unless there is understanding. It is not simply a matter of how much one communicates, but how well.

 

Employee Engagement: Developing A Culture Of Organizational Commitment

By Professor Elaine Beaubien

 

According to a recent Gallop poll as high as 70% of today’s workforce is not actively engaged. This leaves a great deal of human potential on the table. It also costs millions in lost productivity, increased turnover, lower revenues and higher costs. Invest a day and return with tools, strategies, and ideas on how to motivate the members of your team by engaging them in their job, their work relationships, their customer partnerships, and their professional contributions.  In the morning, we will examine the drivers of individual human behavior and the implications for organizational relationships. In the afternoon, we will explore strategies to engage, retain, and motivate your team.

 

Blending the Generations: Building a Multigenerational Workplace

By Professor Elaine Beaubien

 

In this seminar, we will study the generational differences and how this understanding can improve communication, motivation, employee retention and building diverse teams. In the morning, we will explore what defines each generation. What drives Traditionalists, Boomers, Gen Xers and Millennials and how does this impact on organizational culture, leadership and team synergy. In the afternoon we will work on building the understanding necessary to successfully blend 4 generations into workable partnerships and cooperative units.

 

The Ten Commandments of Self-Presentation: Image Management as the Cornerstone of Success!

By Dr. Moses Altsech

 

Whether they know it or not, everyone in your organization is a salesperson. They create, package, distribute, and promote ideas; they interact with internal and external customers; they sell themselves and your company each and every day! Being aware of the fundamentals of self-presentation, winning the battle of first impressions, making an original, uncanned presentation to wow your boss, co-workers and customers, and handling objections in a confident, effective manner is something that everyone in an organization should be able to do at the drop of a hat!

 

Your people are ambassadors; they represent you and your company to everyone they come in contact with. Don't leave others' perceptions and expectations to chance; shape and manage them effectively because they'll make a difference in all your personal and professional pursuits!  The Ten Commandments of Self-Presentation will help you dare to be different in the way you present yourself in verbal and written communications, and show you how self-presentation become the cornerstone of productivity, fulfillment, and success in every aspect of your life!

 

Creating a Legendary Customer Experience

By Professor Elaine Beaubien

 

Transform your customers, clients, members and all those your serve into an uncompensated sales force! Delight them so much that they will be motivated to sing your praises. No marketing strategy is as powerful as a strongly positive first hand testimonial. Word of mouth is more effective in securing new customers than any other method of promotion.

 

Customer satisfaction begins with quality assistance, superior products and distinctive service. Legends are built on rigorous standards, consistent, competent service, engaging personnel, a problem solving approach to conflict and a positive, energetic culture. The critical importance of a good customer experience is evident in both its personal and economic impact.

 

Excellence is not accidental. It is the result of deliberate planning and high expectations. It is not free.  It is, however, very cost effective.  Your reputation is dependent upon your attention to the customer. Be part of a legend!  It is easier and far less costly to keep a customer than it is to find a new one.

 

The seminar will explore:  creating a customer centered culture, making a favorable impression, what to do when customer service breaks down, and developing a legendary customer experience strategy.

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